Answers To Some Common Questions

• Can you take scratches out of glass?

  Yes! We can take scratches out of glass leaving it as clear as it was before the scratch. We have a 3-step process that can take out scratches in varying lengths and depths. Take a look at our portfolio to get an idea of some of the work we have done. 

• Can scratch glass be repaired?

  Yes, scratch glass can be repaired. We use a 3 step process to get below the damage and restore the glass. Most glass companies will tell you it can’t be done. Either because they have never heard of the service or they don’t want to lose out on the business. 

• What scratches glass?

  Lots of items can scratch glass. To get a more detailed explanation visit this post What Causes Scratched Glass

  Most of the time glass is scratched inadvertently through normal wear and tear; however, sometimes people scratch it on purpose. Storefront businesses are often victims of vandals who use anything they can get their hands on (keys, rocks, metal, etc.).  

• Can scratched glass be polished?

  Yes, scratched glass can be polished. If the scratches are very fine they may be polished out. However, most of the time it won’t completely remove the scratches. To get the scratches completely gone you need to hire a professional. 

  However, if you are the DIY type of person you can get a buffer and some glass polish and slowly work through the scratches. The deeper the scratches are the longer it will take. 

• What if I can catch my fingernail in the scratch?

  Yes, we can remove scratches even if you can catch your fingernail in it. There is a common misconception about scratched glass that if you can catch your fingernail in the scratch that it needs to be replaced. We love proving people wrong!  

• Will your service cause distortion?

  Visible distortion is always a possibility when restoring glass. Our process minimizes the chances for this to occur. If we think your glass has a high potential for some distortion, we will let you know.  What other industry ‘experts’ will tell you is they can repair glass with no distortion. The truth is, glass restoration changes the thickness of the piece of glass. When you have glass with different levels of thickness, there will be some optical distortion. How much distortion you can see depends on several factors with the most important being the experience of the technician. Our standards are no discernable distortion within normal viewing. Normal Viewing definition is at a 90-degree angle, during normal lighting conditions, between 5-15 feet away. 

• What does your service cost?

  For most projects, we can give you a general estimate through email or phone after you send us a picture of the glass. We have been doing this long enough where it is rare to see something that is unusual or new. However, we have an analogy we like to use. If you called a car dealership and asked them what their cars cost you wouldn’t get a straight answer. There are lots of models, options, and years that all affect the pricing. The same is true for us. When you give us a call give us as much information as possible, and after looking at a picture, we can give you a general estimate. Our starting price is $225 and goes up from there depending on the complexities, glass, quantity, and damage.